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Frequently Asked Questions
1. What are insurance linked investment products?
These are savings plans or single investment accounts provided by insurance companies such as Zurich International, Friends Provident, AXA, Standard Life, Generali International, Royal Skandia or Old Mutual International. They are technically insurance contracts that ‘wrap’ your investment funds inside.
2. How do I know what type of plan I have?
Any statements, valuations or correspondence will have the name of the insurer plus the name of the product. Our team have over 30 years experience with the offshore insurance investment plans so please feel to contact us and tell us the name of the plan and provider and we can tell you what type of plan you hold.
8. Will you help me get money out of my plan?
Yes - we will help complete the forms and advise on what supporting documentation is required.
9. Will you help me restart my plan?
Yes - we will help complete the forms and advise on what supporting documentation is required.
10. Will you help me change my investment portfolios?
Yes - we will help complete the forms and advise on what supporting documentation is required
11. What happens if I move? Will there be on-going service?
3. Do you only give me access to technology or will you also provide advice?
The Just Service team includes experienced advisers and will, upon request, provide you with investment advice on your plans - our technology helps guide you with your investment choices to ensure you achieve your financial goals.
With modern web based technology you will receive updates and advice from Just Service wherever you are in the world.
12. How often am I updated?
Monthly - via mobile app, email and client portal. If you wish you may request an ad hoc update direct from your assigned adviser.
4. Can I transfer my other financial products to you?
13. Can I manage my investment portfolios myself but still have the service?
With a huge number of investment products available – we suggest you contact us with the details of the investment or product and we can determine if we can provide service and guidance.
Yes - if you wish you can just receive updates. An adviser will be available should you wish to make contact.
5. Why is your service free of charge to me? How do you make money?
Just Service has negotiated a fee with the insurance linked investment product provider to provide this service. Your contract will remain the same and no additional fees will be charged to you unless you request additional services.
14. What is the difference between your core services and services on request?
Our core business is providing advice and service on your existing insurance-linked saving and investment plans. We realize however that financial decisions are all linked and related to one another. In order to save you the hassle of having to deal with multiple companies and people, we are also licensed to provide a variety of other financial services when and if you request them from us.
6. Does it cost me anything to transfer or does transferring penalize me in any way?
There is no cost to transfer your plan as you are simply moving your plan under the Just Service platform. This allows us to provide updates on your funds via client portal, mobile app and email. Your plan will remain active and in force and therefore NO costs or penalties - you are simply changing your service adviser.
7. Will Just Service sell me other financial products?
No! We work on a proactive service model - we will keep you up to date with your existing plans and latest market news. Outside of our core service, we also offer services on request, which may involve a client needs analysis to ensure the best and most appropriate advice is delivered.